1. General Provisions
This Policy describes the refund terms for subscription to the CoverLab.pro platform.
Refund contact: [email protected]
2. Money-Back Guarantee
2.1. 14-Day Guarantee
We provide 14 days from the first payment for a full refund:
- No questions asked
- For new users only
- First subscription only
- Full refund of paid amount
2.2. Conditions
The 14-day guarantee applies if:
- This is your first payment in CoverLab.pro
- No more than 14 days have passed since payment date
- You have submitted a refund request
3. Partial Refund
3.1. Monthly Subscription
Partial refund for the current month is not provided. Access remains until the end of the paid period.
4. Refund Denial
Refund is NOT possible in the following cases:
- More than 14 days have passed since first payment
- This is not the first payment (subscription renewal)
- Terms of Service violated
- Account blocked for rule violations
5. Technical Issues
5.1. Service Downtime
If the platform was down for more than 24 consecutive hours:
- Compensation: subscription extension for downtime period
- Or partial refund (proportional to downtime)
- Your choice
5.2. Critical Errors
If you cannot use the platform due to errors:
- First contact support: [email protected]
- We will try to resolve the issue
- If unresolved within 7 days - partial refund possible
6. Refund Procedure
Step 1: Submit Request
Write to [email protected]
Include:
- Account email
- Refund reason (optional for first 14 days)
- Preferred refund method
Step 2: Request Review
- Review period: up to 5 business days
- We will verify refund conditions
- Will notify you of decision via email
Step 3: Refund Processing
- If approved: refund to card/account
- Refund timeframe: 7-14 business days
- Depends on bank and payment system
7. Refund Method
Funds are returned using the same method as payment was made:
- Credit/Debit card → refund to card
- PayPal → refund to PayPal
- Bank transfer → transfer to account
8. Subscription Cancellation
8.1. How to Cancel
To cancel subscription (without refund):
- Go to Settings → Account
- Click "Cancel Subscription"
- Confirm cancellation
8.2. After Cancellation
- Automatic charges stop
- Access remains until end of paid period
- Data stored for 30 days
- Can reactivate subscription
9. Exceptions
Refund is NOT provided for:
- Change of mind after 14 days
- Non-use of platform
- Lack of familiarity with features
- Third-party services
10. Cost Reimbursement
When refunding:
- We refund the amount you paid
- Payment system fees are not reimbursed
- Currency exchange differences are not compensated